Returns and shortage claims must be made within 30 days of receipt of delivery.
Occasionally, the parts and accessories catalog we use on our Website may be inaccurate, which can cause some confusion when ordering parts. Should you have any question, please call us at 1-877-498-7278.
Should you receive the wrong parts or accessories, and you supplied your VIN, NewGMEngines.com will pay your return shipping cost.
We will accept “authorized returns” within 30 calendar days of the delivery date. Returns will not be accepted on any items that have been used, modified, installed, painted or damaged.
Please note we require that all returned items be pre-approved via telephone prior to returning part.
All authorized returns must be in their complete, original and undamaged packaging. Please refer to our “Parts Packaging Quality Standards Form[DH1] ” for information relative to acceptable and unacceptable packaging requirements. If your shipment has arrived with a damaged or incorrect item, please repackage the item(s) in its original shipping container and we will arrange for its return.
All authorized returns must be in their original condition, include all components, and cannot be disassembled, mounted, painted or damaged due to attempted or incorrect installation. Returns missing components will not be credited. We are not responsible for installation errors, labor expenses, towing expenses, additional repair expenses or rental car expenses caused by the use of wrong or defective parts during installation.
Obsolete parts, Vintage parts, Discontinued parts, Service or Repair Manuals, custom made products, special order products, CD ROMS, and auto body parts.
Electrical parts and components are not returnable if plugged in, installed or unsealed for any reason.